Frequently Asked Questions

  • We offer free standard shipping on all orders over $50 within the United States. To claim your free shipping, please use the code FREESHIPPING at checkout.

  • Yes, pet safety is our top priority. We strongly recommend that you always supervise your pet while using our products and never leave them unattended. You must also regularly check your leashes, leads, and collars for any signs of wear, fraying, or damage and replace them immediately if found. Please be aware that any rope product may cause a rope burn and can be a choking hazard if chewed by a pet.

  • Our Slip Style collars and leashes are specifically intended for training purposes. They are designed to provide gentle, humane correction and should be used responsibly under supervision as a training aid, not as everyday walking equipment.

  • Our leashes and leads are constructed from high-quality, durable materials, often utilizing climbing rope or similar strong cording, which gives them their unique look and strength. The construction involves securing the ends with materials like copper crimps, which ensures durability. (Note: We advise caution regarding the crimps, as detailed in our safety warnings).

  • We believe in the quality of our products and the concept of sustainability, which is why we offer a Returns/Recrafting service. If your leash or lead becomes worn or damaged through normal use, we may be able to recraft or repair it for you. Please visit our dedicated [Returns/Recrafting] page or contact us directly at our contact page to discuss repair options and process.

  • To keep your Joshua Tree Leash & Lead looking great and maximize its lifespan, we recommend hand washing it with mild soap and cold water. After cleaning, hang or lay the product flat to air dry completely before use. Avoid machine washing or using harsh detergents, as this can degrade the rope's integrity over time.

  • We offer a straightforward return and exchange policy. For complete details, including eligibility requirements, timeframes for returns, and instructions on how to start a return or request a recrafting, please visit our dedicated Returns/Recrafting page.